Phan GiaSmart WorldCompany Limited
Phan Gia Phan Gia Smart World Company Limited
Founder - CEO
ALICE PHAN - PHAN THỊ TRÚC HÀ
Has more than 20 years of experience in managing and operating large businesses and corporations before establishing her own business.
Co-Founder - Sales Manager
HANNAH PHAN - PHAN THỊ TRÚC HÂN
Has more than 15 years of experience in Business Management and F&B Management.
Vision
SW Phan Gia wishes to become a leading supplier in the agricultural products industry, aims for a sustainable and prosperous future for itself, the community and its partners.
Mission
SW Phan Gia is to provide high quality agricultural products, ensuring maximum value and satisfaction for customers.
Core value
Center – Vision – Faith are the three core values of SW Phan Gia
Business Philosophy
SW Phan Gia with the business philosophy “”Customer-centric” We are committed to understanding and meeting customer needs.
Innovation
We constantly innovate to improve our products, services and processes.
Sustainability
We are committed to operating in a sustainable manner, bringing benefits to the environment and society.
Teamwork
We believe in the power of teamwork and collaboration to achieve our goals.
Integrity
We uphold the highest standards of ethical conduct in all our business dealings.
Product research and development
Search and research suppliers of high quality agricultural products. Developing new products or improving existing products based on market demand and feedback Ensure compliance with food safety and quality standards.
Procurement and sourcing:
Building and maintaining relationships with reliable suppliers Inspecting product quality and controlling origin sources Negotiate purchase contracts and terms of supply. Check product quality and control origin.
Production and processing control
Conducting regular quality checks and process control to ensure product freshness and safety.
Our value chain
This value chain reflects the critical activities of SW Phan Gia Company, ensuring that quality and value are provided at each step of the process.
Our value chain
Controlling Inventory and Transportation Management
Controlling partner's Warehouse Management System and maintenance to ensure products are always available and properly preserved Organize and supervise the transportation of products from the factory to the customer's store or warehouse. Develop efficient transportation systems to ensure timely and safe delivery.
Marketing and Sales
Developing marketing and sales strategies to enhance brand awareness and market reach Build relationships with customers and partners to meet their needs and requirements. Provide after-sales support and customer care to enhance customer satisfaction and loyalty.
Customer Service and Support
Providing professional and friendly customer service to solve all customer inquiries and requests Support customers throughout the ordering, shipping and after-sales process. Collect and respond to customer feedback to continuously improve services and products.